Live voice ordering
Fast first response (<1.5s)
Menu-grounded ordering
Modifiers captured
Items changed / removed
Clarifying questions
Automatic totaling
Readback & confirmation
Out-of-stock substitution
Contextual upsell (capped)
Barge-in interruption
Bilingual ordering (ES)
Graceful human handoff
Manager escalation persona
Member ID → “the usual”
Live session metrics